This doesn't fit the format of my usual "Things That Piss Me Off" series, but I feel like venting a bit and I'm using this as an outlet. Here goes...I'm usually a big fan of PayPal, but not today. Today I found my account locked for security purposes. Change your password blah make sure it has numbers and uppercase letters blah blah verify your address blah blah blah. Whatever... let's get this crap done so I can get on with my digital life. And then what happens during this last step of this verification process? Oops! Sorry... you don't have a home phone, so your account will remain limited until we send you a letter in the mail to verify your address. Yeah... that pisses me off. So here's the "question" I sent to their customer service folks. I'm sure I'll be ignored, but it felt good to get it out anyway.
This isn't a question... just a complaint. I have account limitations because I haven't confirmed my address. However, the only way to confirm my address immediately is with a land line number. I don't have one. So I have to wait for you to mail me a letter before I can do anything with my account? This is a bunch of BS. In an age when more and more people are dropping home phones in favor of cell phones, making this the only way to confirm your account without waiting for snail mail to arrive is BACKWARDS. I remember a time when eBay and PayPal were on the cutting edge... but this seems like you've regressed. I feel like I just walked into a store that won't accept a Visa! Seriously, PayPal?!?!People, seriously... a lot of us don't have land lines anymore. Stop assuming that we will. Charter, stop trying to bundle a land line with my other services. I don't care how cheap it is... it's money I don't care to spend. My cell phone is just fine.
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